Passenger Booted from United Flight Shows Bloody Aftermath; Officer on Leave
A United Airlines spokesman said, “Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation. Further details on the removed customer should be directed to authorities.”
Oscar Munoz, CEO of United Airlines’ parent company, described the event as “upsetting” and apologized for “having to re-accommodate these customers.”
— Kaylyn Davis (@kaylyn_davis) April 10, 2017
The Passenger in the video, “I have to go home. I have to go home. I have to home,”
The Department of Transportation, “requires each airline to give all passengers who are bumped involuntarily a written statement describing their rights and explaining how the carrier decides who gets on an oversold flight and who doesn’t. Those travelers who don’t get to fly are frequently entitled to denied boarding compensation in the form of a check or cash.”
The United Airline offered passengers $400 and a night in a hotel before upping the total to $800.
An aviation security officer who dragged a passenger off of an overbooked United Airlines flight to make room for employees has been placed on leave, Chicago authorities said on Monday.